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FAQ

When will AusAir products be available?

The AusAir team has been hard at work finalising the details of our mask. In December 2018 we received our first trial batch, tested the product and locked in the manufacturer. We are now crowdfunding our product on Indiegogo InDemand

How much does shipping cost?

After the crowdfunding finishes, all products including replacement filters will be available on the website. Shipping will be free on orders over A$60, anything less will be calculated at checkout. 

What is your refund process?

During the Indiegogo campaign, customers can request a refund within 10 days of their purchase. After the Indiegogo campaign, we will offer a 2-year limited warranty on all products. 

What mask size is best for me?

Please refer to our size guide for instructions.

How should I store the mask?

Avoid storing the mask in humid areas or in direct sunlight. Each mask pack purchase comes with a carry bag, we recommend keeping the mask in the bag when not in use.

How should I store the filter?

The filters can be left attached to the skin. To keep the filters hygienic, avoid removing extra filters from sealed packaging until needed. 

Can I wash the mask?

The outer skin can be washed like an item of clothing. Machine wash using cold soapy water. The valves are made from aluminium and silicone, we recommend rinsing these by hand. We do not recommend washing the filters as this will affect filtration performance, rendering them ineffective.

Can I wash the carry bag?

Yes, you can hand or machine wash the carry bag.

How do I know when to change my filter?

How long the filter lasts for depends largely two factors:

1) The level of particulate matter being filtered, as this will clog the filter over time.

2) How many hours in the day you are using the filter, the more hours will mean the more particulate matter the filter collects.

For high levels of pollution and for over 3-6 hours of daily use, we have found our filters are effective for around 2 weeks.

There is no exact formula for how long the filter will last, however we recommend replacing the filter once breathing through the filter becomes increasingly difficult or the filter is visibly dirty for hygiene reasons.

What tests have your masks undergone?

Our masks have undergone independent testing from FDA registered and ISO 17025 accredited Nelson Labs, the leading global provider of microbiological laboratory testing for MedTech and pharmaceutical companies. Click here to view the reports

Are your skins machine washable?

Yes, our mask skins are machine washable. If your mask is soapy when it comes out of the wash, please rinse thoroughly to ensure all soapy mixture has been removed. Please dry your mask skin away from direct and only wear once fully dried. Do not use a drying machine.

Can I wash or clean my filter?

No, washing your filter is not advised as this will damage the filtration efficiency. If your filter has makeup on the inside, we recommend wiping it down with a dry cloth. Do not apply liquids to the filter.

Do you offer worldwide shipping?

Yes, we ship worldwide. Shipping is free on orders over A$60.

How well will your mask work if I have a beard?

The mask touches the face on the underside of the chin and on the cheek close to the ear. If your beard is quite thick at these touch points then it may impact the the mask creating a seal around the contours of your face. If it's stubble or the beard is not thick at these touch points, it should still effectively seal providing full protection.

Will the mask fog up my glasses?

Early in the design phase, we received feedback to ensure that our masks were able to be worn with glasses. The reason why glasses tend to fog is because hot air is escaping toward the the nose area of the mask, which means the mask is is not fitting to your facial contours. We have a firm but flexible nose wire built into the filter to ensure that it is able to fit a wide range of facial contours. This prevents hot air from escaping and fogging up your glasses. We have also sourced special nose foam from Japan which aids in creating a firm seal on the bridge of the nose, preventing outward air leakage which can fog up glasses. Finally, our dual valve design allows for greater volumes of air to be released from the valves, and not near the top of the mask which causes glasses to fog.

Does your product come into contact or contain latex?

The handling of the filters and skins, as well as during the assembly phase may involve latex. We also cannot guarantee that our masks will have no elements which contain latex. Those who have an allergic reaction to latex are advised to not purchase this product. We are sorry about this.

Can I choose to prevent air from escaping the exhalation valves?

Yes! Our stainless steel valves are designed to provide a high level of breathability to the user. Our masks also come with an extra silicone component providing the option to block the exhalation function of the two stainless steel valves. If you are feeling unwell, we recommend blocking the exhalation valves in public spaces. This is a first and is not offered by any other mask with exhalation valves.

Can I use your filters with other masks?

No, our filters are custom designed to only be compatible with our mask and cannot be used with other masks.

Are the ear loops comfortable when worn for extended periods of time?

Yes, very! The magic fit ear loops have been designed to provide enough tension for a firm fit without straining the user’s ears, so that the mask can be used for long periods of time.

Can your mask conform to the bridge of my nose to reduce air leakage?

Yes! We have a firm but flexible broad span nose wire built into the filter to ensure that it is able to fit a wide range of facial contours. This reduces both inward and outward air leakage. The inside of the filter is cushioned with memory nose foam, to ensure comfort and an effective seal.

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