Refunds and exchanges - AusAir

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REQUEST AN EXCHANGE

1. Products are eligible for an exchange within 30 days of delivery.
2. Start an exchange.
3. Our customer support team will be in contact within 24 hours.

Start an exchange

OUR 30 DAY FIT GUARANTEE

If you are not 100% satisfied with the fit of your new mask you can exchange it hassle free.

Our Fit Guarantee is valid for all customers who have followed our measurement based size guide but feel as though their mask is not fitting how they hoped. Simply complete the following steps to action your exchange.

EXCHANGES FOR ANY OTHER REASON

Any unopened products are eligible for an exchange within 30 days from the date of delivery. Like to know all the details? Click here to view our full exchange policy.

REQUEST A REFUND

1. Products are eligible for a refund within 30 days of delivery.
2. Please ensure the item(s) you are returning are unopened.
3. Request a refund.
4. Once approved, please wait 7-10 business days for your refund to be returned via your original payment method.

Request a Refund

OUR 2 YEAR DEFECT FREE GUARANTEE

All of our mask packs come with a 2 year factory warranty to be free from defects. If your mask is defective, contact us at support@ausmask.com and our helpful customer service team will ensure you are looked after.

REFUNDS FOR ANY OTHER REASON

Any unopened products are eligible for a refund within 30 days from the date of delivery. Like to know all the details? Click here to view our full refund policy.

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