FAQ - AusAir

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ARE THE FILTERS COMPATIBLE WITH ALL MASKS?

No, we have designed each filter range to be compatible only with its mask counterpart.

The AirWeave Copper Filters are only compatible with the AirWeave Merino Mask range and the AirFlex Filters (both the botanical range and blank range) are only compatible with the AirFlex Mask range.

WHAT TESTS HAVE YOUR MASKS UNDERGONE?

We have ensured that all our masks are thoroughly tested by independent third-party laboratories. Each model has been tested to the following standards:

ASTM F2299 particle filtration efficiency test at PM0.1

ASTM F2101-19/ EN 14683:2019 bacterial filtration efficiency test

ASTM F2101-19/ EN 14683:2019 viral filtration efficiency test

CAN I WASH MY MASK?

Yes, the mask skin, silicone components and carry bag can be washed like an item of clothing. For optimal results, machine wash in cold water using mild detergent. Delicate settings are recommended. Do not tumble dry. 

Both the AirWeave and AirFlex filters cannot be washed.

How should I store my mask?

We recommend storing the mask in the antimicrobial carry bag between uses. Avoid storing the mask in humid areas or in direct sunlight.

What do your masks filter?

Our filters has been independently tested and are effective at filtering:

Air pollution including PM0.1 & PM2.5

Bacteria and Viruses particles

Smoke and Wildfire particles

Pollen

Pet dander

Exhaust fumes and Brake dust

Are your face masks compliant in my country?

Yes, all of our face masks are globally compliant.

Our range meet the below international standards in their respective regions:

United States: ASTM-F3502-21 Barrier Face Coverings

European Union: CWA 17553:2020 Community Face Coverings

United Kingdom: BSI Flex 5555 Community Face Coverings

France: French Decree n° 2021-76 Masque Grand Public

China: T/CSTM 00387-2020 Daily Reusable Protective Mask & FZ/T 73049-2014 Knitted mask

Sizing
How do I determine my mask size?

Please refer to our size guide for instructions. The size guide is the same for both our AirFlex and AirWeave mask packs.

What is AusAir's 30 DAY FIT GUARANTEE

If you are not 100% satisfied with the fit of your new mask you can exchange it hassle free.

Our Fit Guarantee is valid for all customers who have followed our measurement based size guide but feel as though their mask is not fitting how they hoped. Simply complete the following steps to action your exchange.

Shipping and Returns
What is AusAir’s shipping policy?

We offer free global shipping on orders over $110AUD with express shipping available at checkout. All orders will be dispatched within 24 hours. You will receive an email confirmation with all your tracking information once your order has been shipped.

What is AusAir's Warranty policy?

All of our mask packs come with a 2 year factory warranty to be free from defects.

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