Refund Policy - AusAir
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Refund Policy

Refund Policy

Returning an opened AusAir Mask
You are eligible to return or request a replacement of youropened AusAir mask if the following conditions are met:
  • Your order has a defect which prevents your mask from functioning correctly and is deemed to be caused during the manufacturing or shipping process. Clear photo evidence of this defect is required.
  • Your product packaging is significantly damaged upon arrival.
  • You must make your request within 30 days of your full payment being made for your AusAir mask.
  • Items sent back to us without first requesting a return will not be accepted. 
Returning your AusAir mask when not purchased through our website
  • If you purchased through another website or through a retail store, please contact this party for your refund request.
Terms and Definitions
  • Shipping charges paid by the customer cannot be refunded.
  • All refunds will be made in Australian dollars and any currency fluctuations will not be refunded.
  • The product packaging is ‘significantly damaged’ if the box has been crushed or penetrated. Minor dents or imperfections do not constitute ‘significant damage’ and are reasonably assumed to occur during shipping and handling.
  • If the clear plastic wrapping, which surrounds the AusAir box packaging, is broken, opened, damaged or tampered with, the product is deemed to be ‘used and opened’. Please note as our product follows strict hygiene protocols, we cannot accept returns or exchanges for products which are deemed ‘used and opened’.
  • Items sent back to us without first requesting a return will not be accepted.

Order Terms and Conditions

By placing your order, you agree to the terms and conditions outlined below:

  1. Once your order has been shipped, we are not responsible for any additional shipping charges, taxes, tariffs, or delays. Please confirm with your local customs office whether any tariffs, taxes or other charges are applicable.
  2. To ensure a fast and reliable shipping process, your order may be shipped in multiple shipments. If this occurs, you will receive an email with multiple tracking numbers.
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